Return Policy

When you buy an impression kit, a trained dental and orthodontic professionals use modern technology to see if they can create a treatment plan that works well for you.  If Ziffy Smiles doesn’t feel like they can deliver the results you deserve, we will let you know and refund the price you paid for your impression kit. 


If you receive a product that is damaged let us know by sending an email to and we will replace it.

If you have worn the aligners as prescribed and they are not working we will work with you to develop a new treatment plan without additional charge, as long as the Ziffy Smiles feels that a new treatment plan is recommended. In this case, you may be required to submit a new impression kit and photographs.


For your safety, we do not accept returns.  Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase.  Once an order has been placed we cannot accept exchanges or returns.